Returns and Refunds
Unfortunately, as our products are made to your specific requirements, personalised or otherwise can't be resold due to a bespoke element, they are non-cancelable and non-refundable.
If you experience quality related issues, please contact us for a replacement.
We will require photos of the damaged item so please don’t destroy or throw away any product and where relevant the external packaging, even if faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.
If you have any further questions, please get in touch with us via firstname.lastname@example.org to speak to our customer service team.
Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. Gift Vouchers cannot be exchanged for cash or transferred for value (see our gift voucher terms and conditions).